Terms & Conditions
Wedding Cakes and Celebration Cakes All orders are only confirmed when the non refundable retainer fee has been paid. All retainer fees must be paid within 7 days of the booking form being sent. Dates cannot be held without a retainer fee. After 7 days, if no retainer fee has been received, we will release the date and may take another booking which may mean we are no longer able to accommodate you.
A £75 non refundable retainer fee is required to secure your booking for a wedding cake. All retainer fees are non-refundable and non-transferable. Cleared payment of the entire balance must be received no later than 6 weeks before the cake is required in the case of wedding cakes, and one week before collection date for celebration cakes. Cleared payment of the entire balance must be received by the due date for work on your cake to be completed. Once the balance has been paid it is not refundable or transferable.
In the event of non-payment of the balance, we reserve the right to cancel the order and the retainer fee is forfeited. Cake orders which are cancelled at short notice (within 6 weeks of the event), will still be charged for in full, as we are rarely able to rebook dates at such short notice. Any work already carried out or items ordered in for your order are also chargeable.
Consultations
During your consultation, we will sketch out the design of your cake. This sketch remains the property of JoJo’s bakes until the £75 retainer fee has been paid. Unfortunately we do not allow you to photograph the sketch during the consultation unless the retainer fee has been paid.
Alterations
Where possible we will accommodate changes you wish to make to your cake order but this may incur additional cost. No changes can be made less than 6 weeks prior to delivery/collection.
Cake Delivery/Collection
As part of our service, we offer a personal delivery and set up service for wedding cakes. This service is subject to availability and advance booking is essential. We will liaise with your venue prior to delivery to schedule a delivery slot and check that all arrangements for assembly such as cake stand and table have been taken care of. Please contact us for a delivery quotation. Please note: At point of delivery, the cake become the responsibility of the venue. This is confirmed in the form of a signature by a nominated person i.e. your wedding planner or other member of staff at your venue.
If you wish to collect your order from JoJo’s Bakes we will provide you with transport, assembly and storage instructions where required. We will give you a collection time and we will contact you should any changes to the time be necessary. Should for any reason an order not be collected, we will endeavor to contact you to re-arrange a new time for collection, however we do not offer refunds or replacements for orders that have not been collected at the agreed date and time. Once collected, the full responsibility for the safety of the order is with the client and we are not liable for any damages thereafter.
Allergies
JoJo’s bakes products contain butter, gluten (wheat) and eggs and are made in an environment that handles nuts, soya and alcohol. Nut, gluten and alcohol free cakes can be made on request, however we cannot guarantee there has been no cross contamination due to the nature of production. Please note that some food colourings may have an effect on behaviour in children.
Please speak to a member of staff if you want to know about our ingredients. JoJo’s bakes accepts no liability to customers suffering from an allergic reaction from eating our products. It is the client’s responsibility to inform all parties consuming a Buttercup Cakes product of the afore mentioned.
Complaints Policy (Cakes)
All cakes require a signature on delivery/collection. This indicates you are happy with the product received. If you are not happy please ensure you make this known when accepting your cake. This gives us the opportunity to correct any problems. We are not responsible for mistakes made by the customer i.e. incorrect /misspelled names or incorrect choice of cake. We always keep samples of our products for a reasonable time. In addition we always take photographs of the cakes prior to delivery /collection.
Complaints are extremely rare in the world of cakes and we have never had a complaint as yet. Some complaints may require further investigation and an immediate refund may not always be possible. Cakes, or part of cakes and cupcakes, must be returned to us within 24 hours to ensure we are able to fairly assess the nature of the complaint. The cake must have been stored at the correct temperature and in the box we supplied, out of the sun and away from damp conditions or heat. If you are complaining for a refund you must return at least 75% of the uneaten product within 24 hours of delivery/collection.
We do not refund for customers that have simply changed their mind or if the cake has been damaged out of our care. Please note is it very common for icing to crack as it dries out which is out of our control and why we recommend you consume your cake as soon as it is cut. We do not accept complaints for not liking the taste of our products mainly because individual’s tastes are different.
Our Products
Products made by Jojos bakes are made by hand and accordingly there will be minor variations in appearance. All photos, illustrations and descriptions displayed on our page are for guidance purposes only.
Storage
All cakes/cupcakes should be placed on a flat surface and stored at room temperature in the box provided. They should be kept out of direct sunlight.
Please note cupcakes should be consumed within 2 days and cakes within 3 days. Brownies should be kept wrapped in the baking parchment in which they arrive and in a sealed container. They will stay fresh for up to 7 days from delivery and may be frozen. Cancellations If the order is cancelled by the customer, the retainer fee is non-refundable and non-transferable, plus any expenses already incurred by Jojos bakes in respect of the order, will be chargeable.
Cancellation by JoJo’s bakes We shall not be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever. In the event of exceptional circumstances, such as serious illness, JoJo’s bakes will give as much notice as possible if we are unable to fulfill your order. We will endeavour to find someone else who can produce your order and will refund you any money already paid.